In2Motion owner and founder, Jason Pilgrim, is getting used to the walk to the podium to collect business awards, with accolades coming thick and fast since 2009, when his company claimed a NSW Small Business Award in the professional services category.
In2Motion runs a physiotherapy and exercise physiology injury treatment and rehabilitation clinic in Richmond, opposite Richmond Oval.
The company’s most recent award has been for Best Overall Business (less than 10 full-time employees) at the 2013 Business Excellence Awards, which are sponsored by business coaching brand ActionCoach and its owner, Australian entrepreneur Brad Sugars.
“Last year we won the Australian Small Business Awards in the Health Improvement Services category,” Pilgrim told WSBA.
“That was a huge thing, because it looks at everything from the quality of service we deliver through to the systems we use and those types of things.”
But Pilgrim said the Business Excellence Award it received in the Asia-Pacific category of the global awards program in February was significant.
“This was a really massive one because it put us up against every other industry and business,” he said. “It doesn't recognise the person that's got the biggest company, but it recognises the companies that have not only a great team and a great culture, but also excellent visions and missions in place and outcomes that warrant the systems and automation within the business.
“It's a really good congratulations for our team for some of the results they've been able to achieve.” Pilgrim said his team spent a lot of time together, whether at social functions outside of work or doing lunch together and he scheduled a half hour one-on-one session with each team member each week.
He said that once you knew the team goals and each member's individual targets and goals, it wasn't hard to then "reverse engineer" that information to determine what markers each team member needed to reach along the way. Pilgrim said that knowing what your patients and the doctors that refer you patients wanted, was also extremely important.
“We know what frustrates doctors. They want better communication, so we guarantee that they're going to have correspondence from us within 24-hours of us seeing their patients,” he said.
“We know people don't like being hooked up to machines and left there while we're servicing other people. So we guarantee you're going to have the privacy of your own consultation room, you're not going to be behind curtains listening into other people's conversations.”
